Privacy policy
Effective September 24, 2026
Old Red Heating & Air is a service of Timberline Digital LLC ("Old Red," "we," "us"). This page explains what we collect through oldredhvac.com and our booking line, and what we do with it.
What we collect
When you call or submit the form on this site, we collect what you give us to route your request: your name, phone number, the ZIP code where the work is needed, and, if you provide them, your email address and a description of the problem. We also record the page you arrived from and basic technical details (browser user agent) to help us fix bugs and see which pages work.
If you call our booking line, the call is recorded — the greeting tells you this before you're connected. Recordings are used to confirm what was discussed and are not sold or shared outside our own operations.
What we do with it
We use what you give us for one purpose: to match your request with an independently licensed contractor who covers your address, and to let our own booking desk know a new request has come in. We are a booking and matching service — we don't perform heating or cooling work ourselves, and we don't quote prices.
Notifying our desk means a staff member gets an email and a text message summarizing your request, so they can follow up quickly. We also use the number you give us to text you about the appointment itself. What those messages say, how often they come, and how to stop them is set out under Text messages below.
Text messages
The booking form has a checkbox, unticked until you tick it, that asks whether we may text you about the job. If you tick it, Old Red may text you at the number you gave us about the appointment you asked for. These are service messages tied to your own request — confirming the appointment, reminding you before it, telling you when the contractor is on the way, and afterwards asking how the visit went. Ticking the box is not a condition of booking — leave it alone and we will book you exactly the same way.
We do not send marketing texts, and we will not enroll your number in any recurring promotional program. Message frequency varies with your appointment; most requests produce a handful of messages. Message and data rates may apply on your own phone plan.
Reply STOP to any message to stop receiving them, or HELP for help. Stopping the texts ends the texts and nothing else — we will still book your appointment, and the contractor can still reach you by phone about the work.
Our own booking desk separately receives internal text alerts when a new request comes in. We do not share or sell mobile phone numbers, or any consent to be texted, to third parties for their own marketing.
Who sees it
Your request is shared with the licensed contractor we route it to, so they can do the work and get in touch with you directly. Beyond that:
Cloudflare hosts this site, runs our database, and sends our internal notification
email.
Twilio sends our internal staff notification texts and answers and records
calls to our booking line.
None of these vendors may use your information for their own purposes, and we do not sell your information to anyone.
Contractor service coverage
Contractors and authorized Old Red staff can record and update service areas by mileage radius, ZIP code, or county. We use these declarations to understand coverage, identify gaps, and recruit contractors. Radius centers entered as addresses are sent to the U.S. Census Bureau for location lookup; ZIP and county boundaries also come from Census data. Coverage maps are available to authorized Old Red staff. The map background is provided by OpenStreetMap, which receives normal browser requests for map tiles.
Business discovery and shared calendars
Our private service desk uses Google Maps Platform to look up business listings. Google Maps features are subject to Google's Privacy Policy. We retain Google place identifiers and our own outreach notes. Business contact details confirmed during outreach may be saved in our customer records. We do not sell these records.
Contractors and technicians may connect Google Calendar from their private Old Red workspace using Google authorization, or explicitly share a calendar with our scheduling connection. We use shared calendar availability to schedule work, and create and update Old Red appointments on the assigned calendar. Appointment times, service descriptions and locations are shared with Google. Unrelated calendar event titles and attendee details are not saved in our CRM. We store encrypted authorization credentials to keep connected calendars in sync. Calendar owners can disconnect in their Old Red calendar workspace, which deletes the stored credential and stops future access through that connection, or revoke Old Red in their Google Account connections. Previously shared calendars can also be disconnected in Google Calendar’s sharing settings. Existing appointments are retained. Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
Tracking
This site does not use third-party analytics or advertising trackers. We store a small marker in your browser's session storage to remember which advertising channel referred you, so the phone number shown matches where you came from — it holds no personal information and is not shared with anyone.
How long we keep it
We keep inquiry records for as long as they're useful for routing and for our own records, and delete or archive call recordings on a regular schedule.
Your choices
To ask what we have on file, or to have it deleted, contact us at leads@oldredhvac.com.
Changes
We'll update the date above if this policy changes in a way that matters.